Color me infuriated. I’ve had my fair share of issues with my consoles; my third Xbox 360 stands as a testament to that. I’m not a professional, but I’d like to say I’m good at fixing a number of problems that have dropped onto my plate. It’s never easy, but solving them does leave me feeling a little gratified, that is if it’s a problem that can be fixed in the first place.
“That’s not supposed to happen…”
For a few days, Mass Effect 2 was unplayable for me. After finishing the game as a male Paragon Shepard (and subsequently writing an article about the choices in the series thus far, found here), I thought it would be fun to play through the game again on Insanity as a female Renegade. I was having a blast until I had died for the umpteenth time. While I was reloading like usual, my game had abruptly stopped in the middle of the loading screen, forcing me to power off my Xbox. Each time I tried to start the game again, it would freeze up and have to be manually powered off.
I began to fear the worst. “Is my Xbox going to fail?” “Is this the first symptom of a Red Ring of Death error, or the beginning of a chain of bad occurrences leading to a slew of other problems that would render my system dead as well?” A lot of things flew through my mind; it was tough to stay calm. The idea of troubleshooting a console has steadily evolved from simply blowing on the cartridge of an NES game, to running down a long and tedious list of fixes for our current generation consoles that rival a help manual for a computer. When did it ever become so complicated? Throughout the night and the following two days I began narrowing down the possible causes:
1. Removing all of the Downloadable Content (Stupid mistake)
2. Cleaning the disks, even though they were in perfect condition
3. Contemplating using canned air to dislodge any built up dust inside (REALLY STUPID. Thankfully I didn’t go through with this)
4. Calling Electronic Arts and wasting about an hour of my time (The technician ended up sending me a knowledge base article on Microsoft’s website for how to get on Xbox Live…..)
5. Playing another game
After four really dumb ideas, I finally landed on something mildly intelligent! As I said before, when you’re not in the right state of mind, foolish things are bound to occur. I proceeded to find out every other game I bothered to put in worked just fine, so it was only Mass Effect 2 not functioning properly. I tried using a different Gamertag as well, and lo and behold, the game was playable again! Only problem is that since I wasn’t using my primary profile, I didn’t have access to the save files I would be using in the first place. Because of this, I realized that the issue had to be centered on my gamertag.
Of the many problems and glitches people have had to battle with to get this game to work, my case had yet to be brought to Bioware’s attention, and because of that, it lacked an official fix. I was literally on my own, unless there were others in my situation that just haven’t spoken up. I did some digging, and eventually got in contact with other Xbox 360 users that had the same problem.
Upon further investigation, the problem lied within the save files connected to my gamertag. Apparently, if you have “too many” save files, a rare instance occurs where an important save file, like your AutoSave(which brings you right back to the last place the game saved before or after a battle or major plot point) or ChapterSave (which brings you to the beginning of the mission you’re in) can get corrupted. This is very problematic because when Mass Effect 1 or 2 is turned on, it is also readying your most recent save to be loaded immediately. Even though you haven’t actually gone about to manually load the save file in question, this is done for you. If these two files or a save you made on your own are corrupted, the game will freeze when you try to advance past the start screen, which was my problem in the first place.
…How I got this fixed isn’t up for disclosure…
….But nevertheless, I had found that my AutoSave for my female Renegade was 0kb’s. Having no file size essentially makes it corrupt, and obviously fails to load. After rectifying that, I was able to load my game up again, and was subsequently able to play as well.
From what I gathered, there are a number of possible causes to this, but I’m willing to bet that this problem won’t be addressed by Bioware or Electronic Arts. Mass Effect 2 has been out for a year and a month now, and if a major issue like this hasn’t gotten some attention yet, it likely never will. I just hope that when Mass Effect 3 comes out, other gamers like me won’t have to wrestle with the system in order to play.
It’s funny. My reasoning behind preferring console gaming to computer gaming is very simple – I don’t have to pray that my machine can handle a new game, and don’t have to be haunted by the idea of having to invest in new tech in order to keep your machine useful. With a console, I just have to pop it in, sit back o the couch and enjoy. For a few days, I had joined the minority of players afflicted with errors. When you aren’t having problems with your game, people like me are invisible; yet if your game fails to work, then you’ll see other people with problems everywhere you look.